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Can I open a trade account?

 In some instances we offer credit to potential clients but they have to contact us by phone & supply us with all the information we request prior to an account being opened.

Do you offer a price match service?

Yes, where possible. If requesting a price match, please include details of the price quoted elsewhere, source of price and date quoted. If online, please send the appropriate link.

Do you offer discounts?

Our product range is checked on a regular basis and our prices should be some of the most competitive available on the web. However for larger quantities, we will always look to get the best deal possible for our customers.

 Can I arrange samples?

In some cases this maybe possible depending on the product sample required. But if we can’t sort we can let you know where the actual product is closest located to your project.

 Will my all of my order be delivered on one vehicle?

Sometimes, sometimes not. This is all down to the mix of products ordered. As we source materials from numerous manufacturers and distributors to get the best possible deals; multiple deliveries may need to be made. All of this will be communicated via email when the delivery confirmation is sent.

Is weekend delivery possible?

 Saturday morning deliveries are possible depending on what the product range ordered is but these also incur an extra cost compared to Mon-Fri deliveries.

 Do I need to be in to receive the delivery?

 This all depends on the type, value and weight of the materials ordered. If you require delivery to be made when there is nobody at the property, prior authorisation must be given in writing taking in to account the possible restrictions as detailed above. If the delivery cannot be made due to any such problems then a redelivery/cancellation charge may be applied. This will be at the discretion of the delivery service.

 We will always try to facilitate any delivery requests and instructions. If we foresee any possible problems, we will notify you in advance to see if an alternative solution can be found.

 How are orders delivered?

Depending on the products ordered; deliveries are usually made on 17 tonnes, crane off load (hi-ab) wagons or 26 tonnes Moffett (fork-truck) wagons. On certain products such as Roof Tiles, Bricks & Heavy Landscaping products, a tail-lift (platform that lowers down) wagon may be used. On such occasions a pump truck will move the pallet to the most suitable location. Please note: the pump truck can only operate on solid, level ground.

Depending on the method of delivery used, deliveries may sometimes only be placed kerb-side unless the driver has a suitable and safe way of delivering on to the property.
If you have any concerns over the access, narrow roads, parked cars, overhead cables, trees and branches that may cause a potential hazard, please contact us beforehand and we will do our best to advise. If this is the case, we will look on Google Maps to assess the options available.
On small orders weighing less than 25kg a typical courier service will be used.
Will I be informed of a delivery time slot?
In most instances, no. Deliveries are usually between the hours of 7.30am - 5pm. On the day of the delivery we may be able to get you a rough idea of timescale if requested.
We can; at the point of ordering ask for a call 30 minutes or so beforehand from the driver. Please note that this will not be possible on small, courier type deliveries.

How long will delivery take?
Delivery is usually 1 - 2 working days on stock items. Sometimes in areas in and around London this may be slightly longer.
Certain products may carry a longer lead time. This will be displayed on the product page.

Do you deliver all over the UK?
In most instances, yes. For certain remote areas a delivery charge may apply. This may differ from the standard delivery charge and will depend on the delivery postcode and size of the order. Any such charge would be advised prior to the order being processed. A full refund would be given on the order if you are unhappy with the charge.

**Due to the national shortage of PIR materials at present all orders will be sent with what brand is available to fulfill their order. All PIR materials such as Recticel, Xtratherm, Ecotherm, Celotex, Mannok & IKO all have the same Thermal Conductivity of 0.022. If you have to adhere to a certain brand due to specification please tell us this at point of order so we make sure a different brand isn't sent in it's place. Please note if brand specific on orders this may slightly increase lead times on product but this will be communicated at the point of order being processed.